Remote Help Desk
 Remote
Help Desk Console - From the CloudSync Device Manager
Console a Help Desk operator can fire up a direct
connection to the mobile device from their web-browser. On
connection to the device CloudSync will open up the Remote
Help Desk console.
With the ability to take remote control of the device,
remotely stop processes, grab a file off the device, check
on the network routing tables, take a screen snap-shot, or
even send a message to the device, the Help Desk operator
has full control of "everything" on the device.
Remote Control - One of the leading features of
the RHD console is the web-based remote control feature.
Unlike other products on the market there is no need to
install any client software on your desktop. With the
remote control feature you can take control of the device
as if you had it in your hand. You can also enlarge the
image for training or demonstration purposes.
A nice feature of the remote control is the ability to
use your desktop's keyboard to type information into the
device without having to tap out letters on a virtual
keyboard. Another feature is the
option to define the resolution of the virtual screen.
This is helpful if your device is running over a slow
network or Wireless Wide Area Network connection.
Messaging - You can also use the “Messages” tab
to customize a message and send in real time to that
device. In future releases of CloudSync you will be able
to send messages or announcements to multiple devices at
the same time.
CloudUpdate - Another feature is the
ability to force the device to synchronize with the server
using the CloudUpdate application. In case a mobile user
may be unaware of your need to install files and
applications, you can have the option of sending a
customizable notification to the user that the
“administrator” needs to update files and applications on
the device, and not to panic if unexpected things happen.
Application Management - The “Applications” tab
allows to remotely uninstall an application, or install an
application loaded on the device.
Process Control - The “Processes” tab not only
lists all the currently running processes on the devices,
but provides you the ability to “stop” or “kill” a
process, for example you can remotely shut down the
Solitaire game running on this device. It is also helpful
for shutting down an application that may be “stuck” without having to restart the device.
Network Information - The “Networking” tab
provides detailed information on the network information
for that device, such as:
- Installed Adapters
- Connections
- Routing Tables
- Address Resolution Protocols
- TCP Statistics
- Network Parameters
- WLAN Access Points
File Manager - The File Manager allows you to
explore the files and folders on the mobile device much
like you would with the device's own file explorer.
The advantage of this tool is that it allows you to download
files directly to your desktop from the device without
having to use ActiveSync. Conversely you can upload files
from your desktop to the device, as well as move, copy and
delete files.
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