Payment - We accept VISA, MasterCard and American Express. You will be charged the "Price" per item ordered plus any applicable shipping/handling costs and sales taxes. Terms may be extended to customers, please contact an ILS Sales Coordinator at 1-877-995-0155.  Our terms are 1% 10 days, Net 30 days.

Shipping - Most stock items ship in 1 to 2 business days.  All orders will be shipped pre-pay and add via UPS Ground Service unless otherwise specified.  F.O.B. shipping location.  For orders shipping outside the Continental U. S. please call us for exact shipping charges.

Returns - Products may be returned for refund or replacement subject to the following restrictions:

• You must contact us to get an RMA#
• Requests for RMA's will be accepted up to 30 days from the invoice date
• All products must be returned in original condition including packaging, documentation, warranty cards, manuals and accessories
• Software and consumables are non-refundable unless returned unopened in their original packaging
• Some hardware items may only be returned for replacement
• Special orders may not be returned
• All returns must be shipped freight prepaid
• Non-defective products may be subject to a restocking fee and all non-product related fees (shipping, transaction and insurance) are non-refundable

Warranty - We honor all manufacturers' warranties.

System Availability - We make every effort to maintain 100% system availability, however, we are not responsible for orders that are not accepted or processed due to technical difficulties.

Applicable Law - The rights and obligations of you and ILS (Integrated Labeling Systems, Inc.) under any agreement shall be governed by the laws of the State of New Hampshire subject to the provisions contained therein.

Cancellation Charges - Custom Media Products:  Charges will apply for actual costs incurred at time of cancellation. Cost may include, but may not be limited to, special materials, dies, plates, art work, labor, tooling and overhead expenses.